Privacy policy
Privacy Policy
Last Updated: 31 July 2026
Effective Date: 31 July 2026
Privacy Policy
At Elvora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit www.elvoraofficial.com, place an order, create an account, or otherwise interact with our website and services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting, using, or processing your personal information.
1. Who We Are
Elvora ("we", "our", or "us") is an online beauty and personal care brand operating through Shopify. Through our website, www.elvoraofficial.com, we provide customers with a secure, reliable, and enjoyable shopping experience.
If Elvora is operated by a registered company, that legal entity is responsible for the operation of this website and the processing of your personal information in accordance with this Privacy Policy.
For any privacy-related questions, requests, or concerns regarding your personal information, please contact us at:
Email: contact@elvoraofficial.com
2. Our Commitment to POPIA
Elvora processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
We only collect personal information that is necessary to provide our products and services and take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, alteration, or disclosure.
3. Information Officer
In accordance with POPIA, Elvora has appointed an Information Officer responsible for ensuring that personal information is processed lawfully and securely.
For any privacy-related requests, concerns, or questions, please contact our Information Officer at:
Email: contact@elvoraofficial.com
4. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
Order Information
- Products purchased
- Order history
- Shipping information
- Refunds and returns
Payment Information
Payments are processed securely through our trusted payment providers. Elvora does not store your full credit or debit card details.
Device Information
When you visit our website, we may automatically collect information including:
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages visited
- Cookies and similar technologies
This information helps us improve our website, services, and customer experience.
5. How We Collect Information
We collect information:
- When you place an order
- When you create an account
- When you contact us
- When you subscribe to our newsletter
- When you browse our website
- Through cookies and similar technologies
6. Lawful Basis for Processing
Where required by applicable law, Elvora processes personal information for one or more of the following reasons:
- To fulfil orders and provide our products and services.
- To comply with legal and regulatory obligations.
- To protect our legitimate business interests, including fraud prevention and website security.
- With your consent, where required, such as for marketing communications.
7. How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Process payments.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to enquiries.
- Improve our products and website.
- Detect and prevent fraud.
- Comply with legal obligations.
- Send promotional emails if you have chosen to receive them.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
8. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your shopping cart.
- Save your preferences.
- Improve website performance.
- Analyse website traffic.
- Provide relevant advertising where applicable.
You can disable cookies through your browser settings; however, some features of the website may not function correctly.
We may use analytics and advertising technologies provided by trusted third-party providers, including Shopify, Google, Meta, TikTok, and other marketing partners, to better understand how visitors use our website, improve our services, measure the effectiveness of advertising campaigns, and deliver relevant advertising. These technologies may collect information about your interactions with our website through cookies and similar technologies.
9. Sharing Your Information
We only share personal information when necessary to operate our business.
Your information may be shared with:
- Shopify (our e-commerce platform)
- Secure payment providers
- Courier and delivery companies
- Website analytics providers
- Marketing service providers
- Government authorities where required by law
All third-party service providers are expected to safeguard your information appropriately.
We do not sell your personal information.
10. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that enables us to sell our products securely.
Some of your information is processed by Shopify to facilitate payments, fulfil orders, prevent fraud, improve website functionality, and enhance your shopping experience.
For more information about how Shopify collects, uses, stores, and protects your personal information, please visit Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
11. International Data Transfers
Elvora uses trusted third-party service providers, including Shopify and payment providers, to operate our online store.
As a result, some of your personal information may be processed or stored on secure servers located outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that it remains protected through appropriate contractual, technical, and organisational safeguards in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.
12. Marketing Communications
If you subscribe to receive updates from Elvora, we may send you:
- Product launches
- Promotions
- Exclusive offers
- Beauty tips
- Company news
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly at contact@elvoraofficial.com.
13. Data Security
We take reasonable technical and organisational measures to protect your personal information.
These measures include secure website encryption, restricted access to personal information, trusted payment providers, secure hosting, and appropriate security procedures designed to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.
Although we take reasonable precautions to safeguard your information, no online system or method of electronic transmission can guarantee absolute security.
14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Complete your orders.
- Meet legal, accounting, and tax obligations.
- Resolve disputes.
- Prevent fraud and abuse.
- Enforce our Terms of Service and other agreements.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymised where reasonably practicable and permitted by law.
15. Your Rights
Subject to POPIA and other applicable laws, you may have the right to:
- Access your personal information.
- Correct or update inaccurate personal information.
- Request the deletion of your personal information where legally permitted.
- Withdraw your consent where processing is based on consent.
- Object to or restrict certain processing activities where permitted by law.
- Request information about how your personal information is collected, used, stored, or shared.
To exercise any of these rights, please contact us at:
Email: contact@elvoraofficial.com
We may request sufficient information to verify your identity before processing your request.
16. Complaints
If you believe that Elvora has not handled your personal information in accordance with applicable privacy laws, we encourage you to contact us first so that we can investigate and resolve your concerns promptly.
Email: contact@elvoraofficial.com
If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa).
For more information, please visit:
17. Children's Privacy
Elvora's website is intended for individuals aged 18 years and older.
We do not knowingly collect or solicit personal information from children under the age of 18.
If we become aware that personal information has been collected from a child under the age of 18, we will take reasonable steps to delete that information as soon as reasonably practicable.
18. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Elvora.
We are not responsible for the privacy practices, policies, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, technology, or industry best practices.
The latest version will always be available on this page together with the updated Last Updated date.
Your continued use of our website after changes have been published constitutes your acknowledgement of the revised Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy, your personal information, your rights under POPIA, or how we process your information, please contact us:
Email: contact@elvoraofficial.com
We aim to respond to all privacy-related enquiries within 30 days, or sooner where reasonably practicable, in accordance with applicable privacy laws.
Nothing in this Privacy Policy limits any rights you may have under applicable privacy or consumer protection laws. If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Thank You
Thank you for trusting Elvora.
Your privacy matters to us, and we are committed to protecting your personal information while providing a safe, secure, and enjoyable shopping experience.
